Six months into the pilot, the biggest change wasn’t to any single protocol — it was to the check-in cadence itself. Early pilot members told us weekly check-ins felt like too much for maintenance phases and too little right after a protocol change, so the app now adjusts that cadence automatically instead of using one fixed schedule.
The core review process — intake, physician review, ongoing monitoring — stayed exactly as it started. That part wasn’t up for revision; the pilot was about tuning everything around it.